Cancellation and Non-attendance

We ask that participants do not book on training courses unless they are certain that they can attend. This includes online sessions hosted via Zoom.

Places are at a premium and reserving places by booking and then cancelling will penalise other participants on over-subscribed events and incur a cost to the University. However, we understand that in some instances cancellation may be for unavoidable reasons.

How to cancel your booking

If you need to cancel your place, please do so at least 48 hours before the course start to give others a chance to take up the available place.

If you have a University account, please cancel on the event page using the link in your booking confirmation email.

If you do not have a University account or are cancelling within the 48-hour window, please email the team with a reason for the late cancellation.

Non-attendance

All participants (including students) are subject to charges for non-attendance on any activity.

  • University staff = equivalent per day rate
  • University students = £22.00 per day
  • External participants = fees as paid for training

To avoid this charge please ensure that you sign the attendance register at every in-person course. Attendance is taken via Zoom names on all online courses. 

There are no options for attending in-person courses remotely. However, some courses may be suitable for asynchronous (self-) study. To inquire whether this option is available, please email us in the first instance, rather than cancelling at the last minute.

Unavoidable non-attendance

If University of Cambridge staff or students are unable to attend due to unforeseen circumstances, please email the team as soon after the course as possible to avoid non-attendance fees being charged back to your department.

If you repeatedly fail to attend courses or frequently cancel at the last minute, we reserve the right to contact your department and supervisor, and we may refuse your attendance on future training courses.

Please be aware that no-shows cause significant administrative work and prevent others from attending over-subscribed courses. Courses and trainer time are at a premium so please treat them with due respect. If you have any questions regarding this, please email the Research Informatics team.